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The 4 Factors in Great Customer Service
How good is your small business’s customer service? Don’t answer right away—take some time to think about it. What you think is stellar service may not be living up to your customers’ expectations. Or...
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Is a Talent Shortage Hurting Your Customer Service?
It’s hard to believe, but despite the lingering effects of the recession and still-high unemployment rates, U.S. employers are having trouble finding qualified staff to fill the positions they need....
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What Are Consumers Spending on This Summer—and How Can You Get Your Share?
What will consumers be spending money this summer? Travel tickets and hotel rooms, according to a new study from Burst Media that found more than half (53.7 percent) of U.S. adults plan to take a...
View ArticleWeb.com Small Business Tip of the Day: Get the Skinny on Skinny
If you sell food or beverages, you’ll want to know the latest hip marketing term in your industry: “skinny,” according to Advertising Age. According to a consumer-research psychologist, “[Skinny]...
View ArticleWeb.com Small Business Tip of the Day: iBet You’re Reading This on an iPhone
Are your customers reading your email marketing, social media posts or website on an iPhone or Android? According to a usage study from Experian, most likely it’s an iPhone. The study showed Android...
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